Our return period is 28 days.

If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RETURN TO SENDER BY COURIER

Couriers including Royal Mail now charge for returning items to the sender. The cost of this can vary depending on the courier and ranges from £5 (Royal Mail)  to £25 (Express Couriers).  

If an item is returned to us for any of the below reasons, the re-delivery  charge as well as the outgoing postage charge you paid (or a standard charge of £3.95 if the order qualified for free delivery) will be deducted.

Where items are returned to us by the courier for any of the below reasons

  • Undelivered items that have not been collected, nor a Redelivery arranged within the holding period 
  • Incorrect/incomplete address 
  • Recipient moved (gone away) 
  • Recipient refused

Several types of goods are exempt from being returned:

  • Opened bottles of solutions or Eyedrops
  • Contact Lens Removers
  • Sale items sold with short expiry dates

To complete your return, we require you to contact us first.

Any item not in its original condition is damaged or missing parts for reasons not due to our error or any items are returned after 28 days period we will not be able to process a refund for you 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
 If you’ve done all of this and you still have not received your refund yet, please contact us at hello@eyecare-shop.co.uk

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@eyecare-shop.co.uk

Shipping
To return your product, you should mail your product to: 

Eyecare Shop, Ryehurts Barn Offices, Ryehurts Lane, Bracknell, RG42 5QZ

Please enclose your original delivery note or your order number in the package
Please also let us know by email on the day the package is sent so that we can look out for it.

The most economical postage is usually by Royal Mail second class ( Tracked 48 ). We recommend you use a tracked service and or obtain proof of postage.

Please note that the cost of returning items is not reimbursed, unless the items are faulty or if we made a mistake on the original order and sent the wrong items.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. 

If your return causes your order total to fall below £25, the cost of the original shipping may be deducted from your refund


To return an item

Please contact us for a returns number (+44) 01753 318 000 or orders@eyecare-shop.co.uk 

 

Our return period is 28 days.

If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RETURN TO SENDER BY COURIER

Couriers including Royal Mail now charge for returning items to the sender. The cost of this can vary depending on the courier and ranges from £5 (Royal Mail)  to £25 (Express Couriers).  

If an item is returned to us for any of the below reasons, the re-delivery  charge as well as the outgoing postage charge you paid (or a standard charge of £3.95 if the order qualified for free delivery) will be deducted.

Where items are returned to us by the courier for any of the below reasons

  • Undelivered items that have not been collected, nor a Redelivery arranged within the holding period 
  • Incorrect/incomplete address 
  • Recipient moved (gone away) 
  • Recipient refused

Several types of goods are exempt from being returned:

  • Opened bottles of solutions or Eyedrops
  • Contact Lens Removers
  • Sale items sold with short expiry dates

To complete your return, we require you to contact us first.

Any item not in its original condition is damaged or missing parts for reasons not due to our error or any items are returned after 28 days period we will not be able to process a refund for you 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
 If you’ve done all of this and you still have not received your refund yet, please contact us at hello@eyecare-shop.co.uk

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@eyecare-shop.co.uk

Shipping
To return your product, you should mail your product to: 

Eyecare Shop, Ryehurts Barn Offices, Ryehurts Lane, Bracknell, RG42 5QZ

Please enclose your original delivery note or your order number in the package
Please also let us know by email on the day the package is sent so that we can look out for it.

The most economical postage is usually by Royal Mail second class ( Tracked 48 ). We recommend you use a tracked service and or obtain proof of postage.

Please note that the cost of returning items is not reimbursed, unless the items are faulty or if we made a mistake on the original order and sent the wrong items.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. 

If your return causes your order total to fall below £25, the cost of the original shipping may be deducted from your refund


To return an item

Please contact us for a returns number (+44) 01753 318 000 or orders@eyecare-shop.co.uk