Delivery Information
Delivery Information
UK DELIVERY UPDATE JAN 2021
We use Royal Mail 1st Class post for all our UK shipments.
Orders under £50 are sent untracked and hence it is not possible to see their location once they have left us. The 'tracking' only updates once the package is scanned on the doorstep at the time of delivery.
Orders over £50 are sent via Tracked 24. The tracking will show the location of the item in it's journey to you. It is NOT a guaranteed 24 hour delivery
Due to the increased volume of Christmas Post and staff shortages caused by Covid, THERE ARE SEVERE DELAYS IN ROYAL MAIL'S NETWORK. Your package will very likely take MUCH LONGER to be delivered. ROYAL MAIL are advising of delays of up to 3 to 4 weeks in some areas.
Royal Mail will not consider the package lost until at least 28 days from despatch and hence we will not be able to re-send your package free of charge until this time has elapsed.
Royal Mail updates are available here
https://www.royalmail.com/
EXPRESS UK DELIVERY - (COURIER TRACKED)
If you need your package within a certain time frame then please select the 'Express Tracked Courier Service'. This is NOT sent via Royal Mail. Instead, we use a range of other couriers depending on destination.
Express service packages will normally be delivered within 1-3 working days.
The cost of Express to most parts of the UK is £8 (excludes Highlands, Channel Islands, Northern Ireland and other outlying areas)
If you would like to upgrade to this FASTER delivery service after placing your order, then please contact us immediately by email to hello@eyecare-shop.co.uk or call on 01753 318 000 ( lines open Mon-Fri 9.30 am - 4.30pm).
IRELAND DELIVERY UPDATE JAN 2021
With the exit of the UK from the EU, delivery costs to Ireland have significantly increased.
It is unfortunately no longer viable to offer free delivery to Ireland. We hope this situation will change as things settle.
Delivery to Ireland is currently £12 (this price is subject to change at short notice as courier prices constantly update )
EUROPE: EU & NON EU DELIVERY UPDATE JAN 2021
With the exit of the UK from the EU, delivery costs to all European countries have significantly increased.
- Delivery costs are based on parcel size, destination and weight.
- Prices are currently changing continuously.
- The price at checkout is an ESTIMATE only.
- When we receive your order, we will obtain a live quote for shipping and if there is a significant difference we will contact you with the option to pay a surcharge or to cancel the order.
Customs Duty, VAT & Other Fees
- As the UK is no longer in the EU customs union, your purchase is now regarded as an 'import' and subject to extra charges.
- The extra charges are levied by your country and are out of our control
- You may therefore be asked to pay these fees by your customs department or the courier before they will deliver the goods.
- These fees are the responsibility of the purchaser and we are not liable to reimburse you
Please check the regulations and likley charges payable in your country BEFORE you place an order . More information can be found here:
https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
NON EUROPE : DELIVERY UPDATE JAN 2021
Delivery is slower to ALL destinations during the increased volume of parcels due to Christmas, Brexit and Covid19.
Please allow longer for delivery.
If you wish to upgrade to an Express option, please contact us as soon as you place your order or before and we will obtain a quote for your specific destination
UK
FREE DELIVERY on orders over £25 within the UK, Channel Islands, Isle of Man.
| Destination | Order Value | Cost | Method | Estimated Delivery Time |
|---|---|---|---|---|
| Mainland UK Jersey Guernsey Isle Of Man |
Under £25 | £3.95 | Royal Mail 1st Class Untracked | Christmas Delays - see above |
| £25 & over | FREE | Royal Mail 1st Class Untracked | Christmas Delays - see above |
|
UK Express 1-3 Working days £7.95 Not available to Highlands, Channel Islands or Northern Ireland or other remote destinations) |
Ireland
Delivery Update Jan 2021
With the exit of the UK from the EU, delivery costs to Ireland have significantly increased.
It is unfortunately no longer viable to offer free delivery to Ireland. We hope this situation will change as things settle.
Delivery to Ireland is currently £12 (this price is subject to change at short notice as courier prices constantly update )
| Destination | Order Value | Cost | Method | Estimated Delivery Time |
|---|---|---|---|---|
| Ireland | £All | £12 | Courier | 5-7 working days |
International Shipping
DELIVERY TO MANY COUNTRIES IS SEVERELY AFFECTED BY THE CV19 PANDEMIC & BREXIT
There are some countries we can no longer ship to due to border closure
Costs have increased to many destinations
The situation changes frequently.
You may receive an email after you place your order with up to date information on your particular country.
Please note also certain products (eg large quantities of liquids) are restricted by the customs or carriers of individual countries.
In our section below we have approximate costs for destinations we have previously successfully shipped toIf your country is not shown, please contact us directly on hello@eyecare-shop.co.uk and we will check with couriers on costs and transportation restrictions
EUROPE: BREXIT CHANGES JAN 2021
With the exit of the UK from the EU, delivery costs to all European countries have significantly increased.
- Delivery costs are based on parcel size, destination and weight.
- Prices are currently changing continuously.
- The price at checkout is an ESTIMATE only.
- When we receive your order, we will obtain a live quote for shipping and if there is a significant difference we will contact you with the option to pay a surcharge or to cancel the order.
Customs Duty, VAT & Other Fees
- As the UK is no longer in the EU customs union, your purchase is now regarded as an 'import' and subject to extra charges.
- The extra charges are levied by your country and are out of our control
- You may therefore be asked to pay these fees by your customs department or the courier before they will deliver the goods.
- These fees are the responsibility of the buyer and we are not liable to reimburse you
Please check the regulations and likley charges payable in your country BEFORE you place an order . More information can be found here:
https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
Europe Zone 1
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
Austria Belgium Czech Republic Denmark Finland France Greece Germany Hungary Italy Monaco Netherlands Poland Portugal Romania Slovakia Spain Sweden |
£20 | Courier, Signed & Tracked | 7-10 working days |
Europe Zone 2
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
Belarus Bulgaria Latvia Malta Norway Ukraine |
£30 | Courier, Signed & Tracked | 7-10 working days |
*Extra charges apply for heavier weights & remote locations. Costs will be confirmed once the order is placed.
Far East
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
China Hong Kong Singapore South Korea |
0.1 - 4 kg £30 4.1 - 5 kg £35 5 - 6 kg £40 |
Economy Courier, Signed & Tracked | 15-20 working days |
Middle East
| Destination | Cost per weight* | Method | Estimated Delivery Time |
|---|---|---|---|
|
Bahrain Israel Qatar Saudi Arabia UAE |
Up to 4kg = £30 5 - 6 kg = £45 |
Economy Courier, Signed & Tracked | 15-20 working days |
*Extra charges apply for heavier weights & remote locations. Costs will be confirmed once the order is placed.
USA & Canada
IMPORTANT:
North America's customs and couriers are refusing entry of larger bottles of liquids to the USA and Canada. As such, only bottles containing small volumes of liquids (10ml or less) such as eye drops can be sent. Contact lens solutions are likely to be seized and destroyed. Please contact us for more information
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
USA Canada |
Up to 4kg = from £25 4.01 to 5kg = from £30 For orders weighing more than 5kg, please contact us for a live quote |
Economy Courier, Signed & Tracked | 15-20 working days |
*Extra charges apply for more remote destinations.
South America
Limited shipping to certain areas only in South America: please contact us with your requirements.
Africa
Limited shipping to certain areas onlyin Africa: please contact us with your requirements.
Australia & New Zealand
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
| Australia |
0.1 to 1 kg = £25 2.01 to 4kg = £35 4.01 to 5kg = £40 |
Economy Courier, Signed & Tracked | 20-25 working days |
| New Zealand |
Up to 3kg = £25 3.01 to 4kg = £30 4.01 to 5kg: = £35 For orders weighing more than 5kg, please contact us for a live quote |
Economy Courier, Signed & Tracked | 20-25 working days |
*Extra charges apply for more remote destinations.
UK DELIVERY UPDATE JAN 2021
We use Royal Mail 1st Class post for all our UK shipments.
Orders under £50 are sent untracked and hence it is not possible to see their location once they have left us. The 'tracking' only updates once the package is scanned on the doorstep at the time of delivery.
Orders over £50 are sent via Tracked 24. The tracking will show the location of the item in it's journey to you. It is NOT a guaranteed 24 hour delivery
Due to the increased volume of Christmas Post and staff shortages caused by Covid, THERE ARE SEVERE DELAYS IN ROYAL MAIL'S NETWORK. Your package will very likely take MUCH LONGER to be delivered. ROYAL MAIL are advising of delays of up to 3 to 4 weeks in some areas.
Royal Mail will not consider the package lost until at least 28 days from despatch and hence we will not be able to re-send your package free of charge until this time has elapsed.
Royal Mail updates are available here
https://www.royalmail.com/
EXPRESS UK DELIVERY - (COURIER TRACKED)
If you need your package within a certain time frame then please select the 'Express Tracked Courier Service'. This is NOT sent via Royal Mail. Instead, we use a range of other couriers depending on destination.
Express service packages will normally be delivered within 1-3 working days.
The cost of Express to most parts of the UK is £8 (excludes Highlands, Channel Islands, Northern Ireland and other outlying areas)
If you would like to upgrade to this FASTER delivery service after placing your order, then please contact us immediately by email to hello@eyecare-shop.co.uk or call on 01753 318 000 ( lines open Mon-Fri 9.30 am - 4.30pm).
IRELAND DELIVERY UPDATE JAN 2021
With the exit of the UK from the EU, delivery costs to Ireland have significantly increased.
It is unfortunately no longer viable to offer free delivery to Ireland. We hope this situation will change as things settle.
Delivery to Ireland is currently £12 (this price is subject to change at short notice as courier prices constantly update )
EUROPE: EU & NON EU DELIVERY UPDATE JAN 2021
With the exit of the UK from the EU, delivery costs to all European countries have significantly increased.
- Delivery costs are based on parcel size, destination and weight.
- Prices are currently changing continuously.
- The price at checkout is an ESTIMATE only.
- When we receive your order, we will obtain a live quote for shipping and if there is a significant difference we will contact you with the option to pay a surcharge or to cancel the order.
Customs Duty, VAT & Other Fees
- As the UK is no longer in the EU customs union, your purchase is now regarded as an 'import' and subject to extra charges.
- The extra charges are levied by your country and are out of our control
- You may therefore be asked to pay these fees by your customs department or the courier before they will deliver the goods.
- These fees are the responsibility of the purchaser and we are not liable to reimburse you
Please check the regulations and likley charges payable in your country BEFORE you place an order . More information can be found here:
https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
NON EUROPE : DELIVERY UPDATE JAN 2021
Delivery is slower to ALL destinations during the increased volume of parcels due to Christmas, Brexit and Covid19.
Please allow longer for delivery.
If you wish to upgrade to an Express option, please contact us as soon as you place your order or before and we will obtain a quote for your specific destination
UK
FREE DELIVERY on orders over £25 within the UK, Channel Islands, Isle of Man.
| Destination | Order Value | Cost | Method | Estimated Delivery Time |
|---|---|---|---|---|
| Mainland UK Jersey Guernsey Isle Of Man |
Under £25 | £3.95 | Royal Mail 1st Class Untracked | Christmas Delays - see above |
| £25 & over | FREE | Royal Mail 1st Class Untracked | Christmas Delays - see above |
|
UK Express 1-3 Working days £7.95 Not available to Highlands, Channel Islands or Northern Ireland or other remote destinations) |
Ireland
Delivery Update Jan 2021
With the exit of the UK from the EU, delivery costs to Ireland have significantly increased.
It is unfortunately no longer viable to offer free delivery to Ireland. We hope this situation will change as things settle.
Delivery to Ireland is currently £12 (this price is subject to change at short notice as courier prices constantly update )
| Destination | Order Value | Cost | Method | Estimated Delivery Time |
|---|---|---|---|---|
| Ireland | £All | £12 | Courier | 5-7 working days |
International Shipping
DELIVERY TO MANY COUNTRIES IS SEVERELY AFFECTED BY THE CV19 PANDEMIC & BREXIT
There are some countries we can no longer ship to due to border closure
Costs have increased to many destinations
The situation changes frequently.
You may receive an email after you place your order with up to date information on your particular country.
Please note also certain products (eg large quantities of liquids) are restricted by the customs or carriers of individual countries.
In our section below we have approximate costs for destinations we have previously successfully shipped toIf your country is not shown, please contact us directly on hello@eyecare-shop.co.uk and we will check with couriers on costs and transportation restrictions
EUROPE: BREXIT CHANGES JAN 2021
With the exit of the UK from the EU, delivery costs to all European countries have significantly increased.
- Delivery costs are based on parcel size, destination and weight.
- Prices are currently changing continuously.
- The price at checkout is an ESTIMATE only.
- When we receive your order, we will obtain a live quote for shipping and if there is a significant difference we will contact you with the option to pay a surcharge or to cancel the order.
Customs Duty, VAT & Other Fees
- As the UK is no longer in the EU customs union, your purchase is now regarded as an 'import' and subject to extra charges.
- The extra charges are levied by your country and are out of our control
- You may therefore be asked to pay these fees by your customs department or the courier before they will deliver the goods.
- These fees are the responsibility of the buyer and we are not liable to reimburse you
Please check the regulations and likley charges payable in your country BEFORE you place an order . More information can be found here:
https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
Europe Zone 1
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
Austria Belgium Czech Republic Denmark Finland France Greece Germany Hungary Italy Monaco Netherlands Poland Portugal Romania Slovakia Spain Sweden |
£20 | Courier, Signed & Tracked | 7-10 working days |
Europe Zone 2
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
Belarus Bulgaria Latvia Malta Norway Ukraine |
£30 | Courier, Signed & Tracked | 7-10 working days |
*Extra charges apply for heavier weights & remote locations. Costs will be confirmed once the order is placed.
Far East
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
China Hong Kong Singapore South Korea |
0.1 - 4 kg £30 4.1 - 5 kg £35 5 - 6 kg £40 |
Economy Courier, Signed & Tracked | 15-20 working days |
Middle East
| Destination | Cost per weight* | Method | Estimated Delivery Time |
|---|---|---|---|
|
Bahrain Israel Qatar Saudi Arabia UAE |
Up to 4kg = £30 5 - 6 kg = £45 |
Economy Courier, Signed & Tracked | 15-20 working days |
*Extra charges apply for heavier weights & remote locations. Costs will be confirmed once the order is placed.
USA & Canada
IMPORTANT:
North America's customs and couriers are refusing entry of larger bottles of liquids to the USA and Canada. As such, only bottles containing small volumes of liquids (10ml or less) such as eye drops can be sent. Contact lens solutions are likely to be seized and destroyed. Please contact us for more information
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
|
USA Canada |
Up to 4kg = from £25 4.01 to 5kg = from £30 For orders weighing more than 5kg, please contact us for a live quote |
Economy Courier, Signed & Tracked | 15-20 working days |
*Extra charges apply for more remote destinations.
South America
Limited shipping to certain areas only in South America: please contact us with your requirements.
Africa
Limited shipping to certain areas onlyin Africa: please contact us with your requirements.
Australia & New Zealand
| Destination | Cost* | Method | Estimated Delivery Time |
|---|---|---|---|
| Australia |
0.1 to 1 kg = £25 2.01 to 4kg = £35 4.01 to 5kg = £40 |
Economy Courier, Signed & Tracked | 20-25 working days |
| New Zealand |
Up to 3kg = £25 3.01 to 4kg = £30 4.01 to 5kg: = £35 For orders weighing more than 5kg, please contact us for a live quote |
Economy Courier, Signed & Tracked | 20-25 working days |
*Extra charges apply for more remote destinations.